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Get to Know Vietnam Airlines

Vietnam Airlines have been operating since 1956, and in 1989 became fully government owned. They are currently the national carrier for Vietnam, and also operate Vietnam Air Service Company (a regional carrier for Vietnam), along with owning the majority of Jetstar Pacific. They also run a variety of aviation services, including catering, maintenance and cargo.

Their headquarters are in Hanoi, and their airport hubs are Noi Bai International Airport in Hanoi and Tan Son Nhat International Airport in Ho Chi Minh City. Vietnam Airlines are aiming to become the second-largest full-service carrier in Southeast Asia, and they currently run around 400 flights per day.

The airline currently flies to 64 destinations in 17 countries, with an extensive network across Vietnam, and also taking passengers across Asia, Europe and Oceania. The airline became a member of SkyTeam in June 2010 and partner with over 30 airlines, extending their reach to over 175 countries worldwide.

Vietnam Airlines fly a fleet of 102 aircraft, with a further 10 on order, including Airbus A320, A321 and A380's, as well as Boeing 787's.

Vietnam Airlines currently have a four-star rating with Skytrax, and were recently awarded 'Asia's Leading Airline' for Economy and Premium Economy, as well as 'World's Leading Cultural Airline' by the World Travel Awards, and 'Asia Pacific Airline of the Year' by CAPA. The airlines symbol is a golden lotus flower, and their planes are blue with the golden lotus symbol near the tail.

Where can I catch Vietnam Airlines flights from?

Vietnam Airlines currently fly direct from Melbourne and Sydney to Vietnam - either to Hanoi or Ho Chi Minh City. From there, passengers can travel onward throughout South East Asia, or beyond to other Asian destinations, as well as Europe.

Unfortunately Vietnam Airlines don't have any partner airlines within Australia, so travelers from other cities will need to make their own way to Sydney or Melbourne to jump on a Vietnam Airlines flight.

If passengers want to take advantage of some of Vietnam Airlines' partner codeshares, they can fly onward to a broader range of destinations including the U.S, Middle East and Africa.

Tell Me About Vietnam Airlines sale deals

Vietnam Airlines don't actually run a set weekly or monthly sale like some other airlines. They do feature a variety of different sales throughout the year, though - previous sales have included Tet (late January/early February), Boxing Day (December 26th) sales, Black Friday (after Thanksgiving) and others. They may also feature flash sales, Earlybird sales (for fares booked several months in advance), companion sales (for two or more passengers in one booking) and destination-specific sales, with discounted fares to and across Asia, Europe and more. They also often have promo codes to use for particular offers.

There is a dedicated 'Special Airfares' page on their website, or you can sign up to their emails to be notified of any future deals. Or just sign up with us, and we will let you know every time there are great fares to Vietnam!

Vietnam Airlines Fare Types and Baggage Information

Vietnam Airlines offer three main cabin class types: Economy, Premium Economy and Business. All fares include checked baggage and meals across the network.

Baggage Allowance:

Cabin/Carry On Baggage

  • Economy - 1 x piece (no larger than 56cm x 36cm x 23cm) + 1 x small personal item such as handbag or laptop (no larger than 40cm x 30cm x 15cm) totalling 12kg. No individual piece should be heavier than 10kg.

  • Premium Economy - 2 x piece (no larger than 56cm x 36cm x 23cm) + 1 x small personal item such as handbag or laptop (no larger than 40cm x 30cm x 15cm) totalling 18kg. No individual piece should be heavier than 10kg.

  • Business - 2 x piece (no larger than 56cm x 36cm x 23cm) + 1 x small personal item such as handbag or laptop (no larger than 40cm x 30cm x 15cm) totalling 18kg. No individual piece should be heavier than 10kg.

Checked Baggage

  • Economy: 1 x piece up to 23kg (no larger than 23kg and 158cm total LxHxW)

  • Premium Economy - 2 x piece up to 23kg (no piece larger than 23kg and 158cm total LxHxW)

  • Business - 2 x piece up to 32kg (no piece larger than 32kg and 158cm total LxHxW)

Lotusmile and Skyteam members receive an additional luggage allowance on top of their existing allowance within any class of travel.

How do I Check-In for Vietnam Airlines Flights?

Vietnam Airlines are a little different from most, as due to Visa restrictions passengers departing from Australia are unable to check in online. All passengers departing from Australia will need to check in and drop baggage at the airport counter. However, passengers can still manage their booking online or by using the app.

If you are departing from another city, such as Tokyo or London, you can still check in online or via the Vietnam Airlines app (available for both iOS and Android) up to 24 hours prior to departure. You can print boarding passes, choose seats, pay for baggage or extras, or upgrade (depending on your ticket). There are also Vietnam Airlines self-serve kiosks at some airports which allow you to print boarding passes and luggage tags without lining up. To drop luggage, passengers can use the kiosks, or drop it at the airport check-in counter.

There are also 'in town' services available locally in Vietnam, allowing you to check in at their office prior to your flight, however this is currently only available for domestic travel.

To check in at the airport counter, check directly with the airport website for the exact time the counter opens. However, in general check-in counters are open 3 hours prior to departure for international flights.

The Vietnam Airlines Frequent Flyer Program

The Vietnam Airlines frequent flyer program is cleverly called 'LotuSmiles', and is open to anyone over the age of two! The program was established in 1999 and allows you to earn miles on Vietnam Airlines flights, 'Skyteam' Alliance flights and other airline partner flights. You can also earn miles with other travel partners, such as holiday packages, hotel stays, dining, car hire, shopping, insurance, credit cards and more.

The program is free to join, and there are four tiers to the loyalty program, beginning with Silver Status, followed by Titanium, Gold and Platinum Status. Each membership tier provides various extra benefits to passengers, including extra baggage, free upgrades, lounge access and more. Each membership tier provides various extra benefits to passengers, including extra baggage, free upgrades, lounge access and more.

Points can be redeemed for flights with Vietnam Airlines, Skyteam Alliance member airlines and partner airlines, as well as upgrades, lounge access, and partner deals such as accommodation and holiday packages.

Other things to know about Vietnam Airlines

  • Vietnam Airlines provide signature cocktails to passengers (on long-haul flights) developed by famous Vietnamese bartender, Mr Vo Tan Si.
  • Australian-Vietnamese chef Luke Nguyen helped Vietnam Airlines create their in-flight menu.
  • It is best to avoid Vietnam in late January/early February because of 'Tet', Vietnam's New Year Festival. The country gets very busy and flights can be expensive.
  • Vietnam Airlines and Jetstar Pacific are awarded the highest seven-star safety rating from AirlineRatings.com.
  • The first airline in the world to simultaneously operate both Boeing 787 and Airbus A350.

How to contact Vietnam Airlines

Website: https://www.vietnamairlines.com/vn/en/support/customer-care Phone: +84 24 38320320 (for overseas numbers like this one, you must add 0011 to the start of the number to call from Australia) Email: onlinesupport@vietnamairlines.com

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