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All about Qantas

QANTAS are the national carrier for Australia, and the third-oldest airline in the world. They began in 1920 , and the name 'Qantas' stands for 'Queensland and Northern Territory Aerial Service', which alludes to the airlines original routes. Fondly known as the 'Flying Kangaroo', due to their iconic logo, Qantas have grown to become a world leader in aviation, with flights to over 200 destinations worldwide (including codeshare routes with their partner airlines). They also operate the most extensive coverage of domestic routes within Australia, with the help of their low-cost carrier Jetstar and regional subsidiaries.

The Qantas fleet currently numbers 131 aircraft, including Boeing 787's and Airbus A380's and A330's. They are part of the 'Oneworld Airline Alliance', which also includes British Airways, Cathay Pacific and American Airlines among others.

Where can I catch Qantas flights?

Qantas service over 50 Australian airports, including all major Australian cities as well as many regional centres. Their low-cost subsidiary, Jetstar, as well as their regional service, 'Rex', make sure that the country is well covered.

Qantas fly to Europe, America, South America, Asia and even Antarctica (as a fly-over), and are the only airline to fly from Australia directly to Europe (on their Perth - London flight). They also cover New Zealand and the South Pacific.

Their main hub is in Sydney, with other major hubs in Melbourne and Brisbane.

Making the most of Qantas Sale Deals

Qantas don't have regular weekly sales like Jetstar, however they still often run their 'red e-deals' on their website, often covering domestic routes.

They also have regular sales for Boxing Day (December 26th), Black Friday (after Thanksgiving), End of Financial Year (late June) and others. They may also feature destination-specific sales, such as the United States, New Zealand or Europe.

The best way to keep an eye on these is to sign up to their website and e-mail alerts, or keep an eye on our page!

Qantas Fare Types and Baggage Information

Qantas offer four class types across its network: First, Business, Premium Economy and Economy. First Class is only offered on the Airbus A380 aircraft.

All flights, regardless of class, offer checked baggage, entertainment and meals (for shorter flights, a snack is given).

Baggage Allowance:

Cabin/Carry On Baggage (Domestic):

  • All classes - 1 x 10kg standard piece (no larger than 56cm x 36cm x 23cm) OR 2 x 7kg smaller piece (no larger than 48cm x 34cm x 23cm) OR 1 x smaller piece (no larger than 105cm total) + 1 x garment bag up to 14kg (no single piece larger than 10kg).

Checked Baggage (Domestic):

  • Economy - 1 x 23kg

  • Business - 2 x 32kg

Cabin/Carry On Baggage (International):

  • Economy - 1 x 7kg (no larger than 115cm total dimensions)

  • Premium Economy/Business/First Class - 1 x 10kg standard piece (no larger than 115 cm total) OR 2 x smaller piece up to 14kg (no single piece larger than 10kg/105 cm total) OR 1 x smaller piece (no larger than 105cm total) + 1 x garment bag up to 14kg (no single piece larger than 10kg).

Checked Baggage (International):
There is no limit to the amount of pieces allowed per passenger, as long as the total weight limit is observed (except on flights to North or South America or Canada, see below).

  • Economy - 30kg (no piece weighing more than 23kg and no larger than 158cm total)

  • Premium Economy - 40kg (no piece weighing more than 32kg and no larger than 158cm total)

  • Business - 40kg (no piece weighing more than 32kg and no larger than 158cm total)

  • First Class - 50kg (no piece weighing more than 32kg and no larger than 158cm total)

Checked Baggage to the Americas:
Baggage to the America's operates on a 'piece' based allowance.

  • Economy/Premium Economy - 2 x 23kg pieces (no single piece exceeding 158cm total dimensions)

  • Business/First Class - 2 x 32kg pieces (no single piece exceeding 158cm total dimensions)

Qantas Club members, Silver, Gold and Platinum Qantas Frequent Flyers all receive additional baggage allowances.

Qantas Check-In Information

You can check in for your Qantas flight either online, via the Qantas app, or in person at the airport.

Check in via the app or online opens 24 hours prior to departure, and you are also able to choose seats, pay for extras or upgrade. You can also check in using the self-serve kiosks at all major Australian airports.

To check in at the airport counter, check directly with the airport website for the exact time the counter opens. However, in general check-in counters are open 3 hours prior to departure for international flights, and 1.5 hours prior to domestic flights.

The Qantas Frequent Flyer Program

Simply called the 'Qantas Frequent Flyer Program', you can earn 'Qantas Points' from purchasing Qantas flights, as well as shopping, staying or dining out with one of their many partners. You can also earn points by using a variety of credit cards, who offer Qantas points for everyday transactions. There are five tiers of membership, beginning with 'Bronze' and rising up to 'Platinum One'.

You can redeem these Qantas Points on flights, upgrades, hotel stays, car hire and even items from the 'Qantas Rewards' store.

Other things to know about Qantas

  • Qantas was one of the founding airlines of the Oneworld Airline Alliance.
  • Qantas are known as 'the worlds safest airline', with their record allowing them to officially claim the title for the last seven years running.
  • Qantas run and utilise several different subsidiaries within Australia, including Jetstar, QantasLink, Airnorth, Jetconnect and Eastern Australia Airlines.
  • Qantas are the main sponsor of the Australian National Rugby Union Team, the 'Wallabies', as well as the Australian soccer team, the 'Socceroos'.
  • Qantas has over 30,000 employees.

How to get in touch with Qantas

Website: https://www.qantas.com/au/en/support/contact-us.html
Phone from Australia: 13 13 13
Email: via form at https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html

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