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Get to Know Garuda Indonesia

Garuda Airlines are the national flag-carrier for Indonesia, and are based out of their main hub just outside of the capital, Jakarta, with several other hubs scattered across Indonesia, including Bali (Denpasar). They have been flying since 1947, starting as a subsidiary of KLM (the Dutch airline), and have since expanded to become a major worldwide airline. Garuda are a full-service airline and operate around 500 daily flights, with services to 72 domestic and 24 international destinations across 14 countries (within Asia, Australasia and Europe).

The airline became the 20th member of the 'Skyteam' airline alliance in 2014, which also includes Air France, Delta and Vietnam Airlines, expanding their reach to the USA, Middle East and more of South-East Asia.

Their fleet currently numbers 144 aircraft, with a further 14 on order, and includes Airbus A330's and Boeing 737 and 777's. They also operate a low-cost carrier called 'Citilink', which mainly services domestic Indonesian routes but also extends to Australia and Cambodia. They also operate several cargo-only subsidiaries.

Since their revamp in 2009, the airline has been awarded several awards, including 'World's Best Cabin Crew' by Skytrax and 'Best Choice of Airline in Asia' by the Travelers Choice Awards, as well as the coveted 'Skytrax 5-star Rating'.

Where can I catch Garuda Indonesia flights from?

Garuda currently depart from Melbourne, Sydney and Perth. Passengers can fly direct to Indonesia (usually to Jakarta, or Bali) and from there fly onwards to a range of destinations such as Japan, Amsterdam, Thailand and Singapore. Or, take advantage of their extensive partner network and fly to a variety of cities across Europe, Asia, the USA, Africa and the Middle East.

Unfortunately Garuda don't have an Australian-based airline partners, so passengers from other cities must make their own way to an airport that is serviced by Garuda in order to jump on a Garuda Indonesia flight, as there are no code-share options within Australia.

What to Know About Garuda Indonesia sale deals

Garuda don't have regular weekly or monthly sales, however they do have regular sales throughout the year. Some previous examples to look out for include Black Friday (late November, after Thanksgiving), Boxing Day (December 26th), their Birthday Sale (February) and their Online Travel Fair. They also often feature flash sales such as 'seat sales', Earlybird sales (for fares booked several months in advance), companion sales (for two or more passengers in one booking) and destination-specific sales, with discounted fares to and across Asia, Europe and more.

There is a dedicated 'Special Offers' page on their website, or you can sign up to their emails to be notified of any future deals. Or just sign up with us, and we will keep you in the know about any great fares.

Garuda Indonesia Fare Types and Baggage Information

Garuda have several fare classes available, depending on the route and destination. These include Economy, Business Class and First Class (only available on Indonesia - Japan flights). All flights regardless of class include checked baggage, meals and entertainment.

Baggage Allowance:

Cabin/Carry On Baggage

  • Economy, Business and First Class - 1 x 7kg piece (maximum length: 56cm, width: 36 cm, depth: 23cm with a total not exceeding 115cm) + 1 small personal item such as a handbag, laptop etc.

Checked Baggage

For flights from Australia there is no limit to how many pieces are allowed as long as the total weight limit is observed.

  • Economy - 30kg (No single piece larger than 23kg).

  • Business - 40kg (No single piece larger than 32kg).

  • First Class - 50kg (No single piece larger than 32kg).

All Silver, Gold and Platinum 'GarudaMiles' members, as well as any SkyTeam Elite and Elite Plus members get extra baggage allowances, depending on route and tier of membership.

How to Check-In for Garuda Indonesia Flights

You can check in for your Garuda Indonesia flight either online, via the Garuda Indonesia app (available for both iOS and Android), or in person at the airport.
Check in via the app or online opens 48 hours prior to departure, and you can print boarding passes at home. You can also choose seats, pay for baggage or extras, or upgrade. Luggage can be dropped at a kiosk, or at the Garuda Indonesia Check-in counter.

There are also Garuda Indonesia self-serve kiosks at some airports (for passengers departing Indonesia) which allow you to check in, as well as print boarding passes and luggage tags without lining up.

To check in at the airport counter, check directly with the airport website for the exact time the counter opens. However, in general check-in counters are open 3 hours prior to departure for international flights.

The Garuda Indonesia Frequent Flyer Program

GarudaMiles is the name of the Garuda Indonesia frequent flyer program, and has been operating since 1999 (previously called Garuda Frequent Flyer), and also serves as the 'Citilink' frequent flyer program. The program allows customers to earn miles on Garuda Indonesia flights and airline partner flights. You can also earn miles with other travel partners, such as holiday packages, hotel stays, dining, car hire, shopping, insurance, credit cards and more.

The program is free to join, and there are four tiers to the loyalty program, beginning with 'Blue' Status, followed by 'Silver', 'Gold' and 'Platinum'. Each membership tier provides various extra benefits to passengers, including extra baggage, free upgrades, lounge access and more.

Points can be redeemed for flights with Garuda Indonesia and partner airlines, as well as upgrades, lounge access, and partner deals such as accommodation and holiday packages.

Other things to know about Garuda Indonesia

  • The name 'Garuda' is the name of Lord Vishnu's mount, a mythical giant bird, in Hindu tradition.
  • First class cabins were introduced in 2013.
  • Garuda run daily flights to Mecca.
  • Garuda once briefly banned the use of social media on their flights, after a Youtube video was aired criticising their lack of wine on a Business-class flight from Sydney to Denpasar.

How to get in contact with Garuda Indonesia

Website: https://www.garuda-indonesia.com/au/en/contact/index
Phone from Australia: 1300 365 330
Email: reservations@garuda-indonesia.net.au or customer@garuda-indonesia.com

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